Our Vision: High quality, sustainable, home and community health services

IDEA Services and Choices NZ (Provider)


IDEA Services and Choices NZ

The IHC Group, through IDEA Services and Choices NZ, supports adults of all ages with disabilities to live in their own homes and be part of their local communities.

IDEA Services is New Zealand’s largest provider of services to people with intellectual disabilities and their families. We will provide you with specialist support that may be for part of the time or all the time.

The support may include:

  • Residential Services – you may live on your own or with others and have support people with you all the time
  • Supported Living – you may live on your own or with a flatmate and may have support staff with you some of the time
  • Vocational and Day Services – what you do during the day. You may choose to go out to have fun, see friends or be part of your community, to learn something new, to volunteer, to work or try to get a job or to run your own business
  • Healthy Ageing – age-related support as you grow older
  • Specialist Services – you may have an intellectual disability but may also be looking for some extra support, perhaps for mental health

How to access IDEA Services

IDEA Services has services in most parts of New Zealand. If you would like to talk to us about our services contact your local IDEA Services area office.

We are largely funded by the government through the Ministry of Health and the Ministry of Social Development. 

To access Ministry of Health funded services you have a comprehensive needs assessment, which gathers information from you and your family. These assessments are done by Needs Assessment and Service Coordination Services (NASC) or an Enabling Good Lives (EGL) connector, depending on your region. The NASC agencies and EGL connectors assess your needs and coordinate services for you.

Visit our Accessing support services page for more information. 

Choices NZ was established following the introduction of Enabling Good Lives, and provides flexible services, arrangements, employment services, transition services and access to community to help people with all disabilities and health needs achieve their goals.

We can assist you to:

  • Achieve greater independence – working with you to identify your goals and then working with you to build your skills
  • Develop your social networks to connect with individuals and groups with common interests – as well as maintaining the relationships that you already have with friends, family and whānau
  • Access community services – working to develop plans and strategies so you can access the things available to everyone in your local community, like sports clubs, community groups
  • Live independently and help choose the best living situation for you
  • Gain employment – working with you to identify and achieve employment opportunities
  • Experience new challenges or pursue new interests – this may be through volunteering, or another step towards achieving your goals
  • Transition from school to the adult world

How to access Choices NZ

Choices NZ staff will work alongside you in to help you achieve your goals. Contact us by calling 0800 723 154 or email talktous@choicesnz.org.nz. Or visit our website for more information.


Holds current Certification to:

NZS 8158: The Home and Community Support Sector Standard.

Physical Address:

IDEA Services Northern Regional Office

48 Enterprise Street, Birkenhead, Auckland, 0626

IDEA Services Central Regional Office

Level 1, TSB Tower, 1-19 Fitzherbert Avenue, Palmerston North

IDEA Services MidCentral Regional Office

1340 Hinemoa Street, Rotorua 3010

IDEA Services Southern Regional Office

Level 1, 14 Birmingham Drive, Christchurch

Contact Address:

IDEA Services Northern Regional Office

PO Box 34278
Birkenhead 0746

IDEA Services Central Regional Office

PO Box 1307
Palmerston North 4440

IDEA Services MidCentral Regional Office

PO Box 663, Rotorua 3040

IDEA Services Southern Regional Office

PO Box 27202
Christchurch 8640


Contact details:

Telephone: (09) 529 8716 (Northern Regional Office)

(06) 350 9372 (Central Regional Office)

(07) 577 7249 (MidCentral Regional Office)

(03) 341 9299 (Southern Regional Office)

Email: northern@idea.org.nz (Northern Regional Office)

central@idea.org.nz (Central Regional Office)

midcentral@idea.org.nz (MidCentral Regional Office)

southern@idea.org.nz (Southern Regional Office)

Website : ihc.org.nz/idea-services

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