See HCHA's submission to the Health Select Committee on the Care and Support (Pay Equity) Settlement Bill currently before the House
Whilst we support the uplift in wages for our staff, we submitted that two key areas of the Bill needed to be amended. One was on funding and the other on training. We advised the Committee that the Government is underfunding the implementation of pay equity whilst requiring legislation to compel employers to pay. The outcome for our already underfunded sector is ruinous.
See also our press release on this issue.
Thursday, May 15, 2014
Providers and DHBs have been working collaboratively on a pilot which aims to standardise the
providers’ approach to categorising concerns and complaints.
In the 2011 the Office of the Auditor Generals’ report on home based support noted that there
are very few recorded complaints about services. A recommendation was made for district health
boards to work collaboratively with others to develop a complaints system for people to confidently
raise any concerns about their services.
In 2013 three DHBs started a pilot of a standardised approach to categorising concerns and
complaints when they are received by providers. This pilot will be completed in June this year, and
the aim is for it to get approval to be applied across New Zealand later in 2014.
The outcome will be that providers are more likely to be reporting complaints in a more consistent
manner – across one region and nationally. It should also offer District Health Boards and providers
more reliable information to inform discussions around quality and service concerns.
The Ministry of Health has also worked with Home and Community Support Service (HCSS)
representatives to develop resources for consumers that encourage older people to raise concerns/
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