Resources

Standards and Guidelines

Ngā Paerewa Health and Disability Services Standard 

On 28 February 2022 the updated Ngā Paerewa Health and Disability Services Standard NZS 8134:2021 came into effect. 

Ngā Paerewa replaces the Home and Community Support Sector Standards NZS 8158:2012. 

Follow the link to learn more about the standard: Resources for Ngā Paerewa Health and Disability Services Standard

HCHA Publications

Personal Protective Equipment (PPE) Review for Home and Community Care Provision (Dec 2020)

The Home and Community Health Association commissioned a leading New Zealand Occupational Medicine Specialist, Dr David Hartshorn, of Medicine at Work Ltd, to specifically review the activities of the Home and Community Support Sector and to prepare a discussion paper to address and discuss issues of infection control with particular reference to the appropriate utilisation of PPE.

EY Report (Nov 2019) : Recognising the Contribution of the Home and Community Support Sector to New Zealand

The Home and Community Health Association commissioned EY to produce a report: "Recognising the Contribution of the Home and Community Support Sector to New Zealand". This report identifies opportunities for the further development of the sector.

 Economic instability in the home support sector, Cause, effect, solution, need, value, April 2016

The HCHA produced a pre-budget 2016 paper about economic instability in the sector.

Deloitte Financial Review April 2015
The HCHA commissioned business specialists Deloitte to review the sector which concluded the current funding model is unsustainable. 

Sapere Report - Sapere Independent Report on Implementation of Guaranteed Hours, 2018.

Supporting People to Move at Home

HCHA and Carers NZ worked together to produce two resources.  The first is a 36-page brochure which offers tips and techniques to carers and support workers on how to assist someone to move at home.

• The brochure is available here: Supporting People to Move at Home

 Please note hard copies are no longer available to be ordered through the ACC website as the brochure is out of print.

• The other resource developed is: Supporting People to Move At Home- A Guide for Managers 

• WorkSafe also has guidance on their website- https://www.worksafe.govt.nz/topic-and-industry/health-and-safety-in-healthcare/moving-and-handling-people-in-the-healthcare-industry/#lf-doc-45981 

Sector Resources

Home and Community Support Sector Complaints Categorisation Guidance

In 2011 the Office of the Auditor Generals' report on home based support noted that there are very few recorded complaints about services.  A recommendation was made for district health boards to work collaboratively with others to develop a complaints system for people to confidently raise any concerns about their services.

In response to this Ministry of Health worked with Home and community Service (HCSS) representatives to develop resources for Consumers that encourage older people to raise concerns/complaints.  In 2013/14 three DHB regions successfully piloted a standardised approach to categorising concerns and complaints when they are received by providers.

HCHA recommends that providers use this process to inform their quality management system.  Two documents are available:

Complaints Categorisation Guidance

HCSS Complaints Reporting template

Making a complaint:

You have a right to safe, quality home support services. Never hesitate to voice concerns or make a complaint about your home support services. Find out about the complaint process and what your options are. 

Make a complaint about a home support service

Supporting Migrant and Employers of Migrants in Aged Care

Working in aged care

Settlement resources for employers

Home support services for older people and others  - Health NZ Te Whatu Ora website

Health NZ/Te Whatu Ora - Home Support Services Page

Older people, those with chronic health conditions, or people with mental health or addiction issues, may be able to get funded support at home. 

This page gives you information about:

• types of support services
• home support service suppliers
• who can get home support services
• getting a needs assessment
• paid whanau and family care
• when your service starts
• improve home support services

Health NZ/Te Whatu Ora - Home Support Services Page

Official Reports

Aged Care Commissioner Report

Amplifying the voices of older people across Aotearoa New Zealand (2024)

DG Reference Group Report (2015)

Towards Better Home and Community Support Services for All New Zealanders (Aug 2015)

Home-based Support services for older people (OAG, 2011)

2011 Performance audit report by the Office of the Controller and Auditor-General, discussing how effectively the Ministry of Health and District health Boards are ensuring that, where appropriate, older people get the care and support they need to remain living independently at home.