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NewstalkZB - Katherine Rich: Dr Reti’s Prescription for Care Workers’ Claim

Oct 24, 2023

NewstalkZB - Katherine Rich: Dr Reti’s Prescription for Care Workers’ Claim

Dr Reti’s Prescription for Care Workers 


As the Labour Government retreats from the election battlefield, a potential landmine 
remains for the next Minister of Health: the stalled pay equity claim for care and support 

Health Minister Dr Ayesha Verrall tried in the final phases of her leadership to settle the 
claim and could not get her cabinet colleagues across the line. It was a lost last chance to 
dare greatly in the final weeks of her government. The 16,500 care workers covered by the 
claim, 93% of them women, now face further delays. 

Dr Shane Reti, New Zealand’s next Health Minister, inherits this claim, but while treading 
carefully need not fear next steps. 

For a National Government it’s Groundhog Day. His former colleagues Sir Bill English and 
Health Minister Jonathan Coleman led a similar settlement process with unions for care and 
support workers following strong union advocacy and the successful Kristine Bartlett case. 
Legislation was passed in 2017 to set mandated pay rates and the historic pay deal brokered 
by Crown negotiator Doug Martin of Martin Jenkins delivered $2 billion in wage rises to care 

Unfortunately, since then many gains have been lost. Wages were eroded by inflation, pay 
gaps widened with Te Whatu Ora employees, and the paltry increases to government 
contracts for the delivery of these core services do not cover the full cost of care.
The current pay claim has become a slow-moving train wreck. Perhaps Dr Reti could get the 
2017 gang back together to solve the same problem?

Here’s a short summary of the latest claim. In July 2022, E tū, the Public Service Association 
and the Nurses Organisation raised another pay equity claim under the Equal Pay Act 2020. 
The employers chosen were representative of the health and disability sector. All parties to 
the claim are focused on achieving higher wages for the 16,500 care and support workers 
covered by the claim, part of the most underpaid crucial part of the health system 
workforce. The claim is a representative one with the goal to roll out increases across the 
whole 65,000-strong workforce across New Zealand.

The fifteen employers and the three unions have been united in their intention at every 

This unity speaks volumes and should not be undervalued. Think about it. How often do 
these advocacy planets align? It’s no surprise why. Anyone who considers the detailed work 
of care workers and current pay rates immediately understands the problem. 

The pay rates which were transformational in 2017 are now woefully inadequate, 
particularly for those earning the minimum wage at entry level. As Dame Judy McGregor 
succinctly put it, these women are “ensnared in a wage poverty trap”. 
The claim process as laid out in the Pay Equity Act has been followed with precision by all 
parties. To. The. Letter. 

Te Whatu Ora, who is not a party to the claim, is the process lead funder for the nine 
government departments that contract for services requiring care workers. The funders are 
the enablers of wage increases because almost all care workers in New Zealand are paid 
directly or indirectly by government. 

The claim process was going so well until an unexpected sinkhole appeared. 
Lead funder Te Whatu Ora had signed off the progress reports setting out the results of the 
work to investigate the claim, but to the astonishment of the claim’s parties abruptly 
changed tack. Not only did the public health agency refuse to sign off the key report that is 
the precursor to bargaining, it sought to double back and potentially rewrite history by 
casting doubt on its approval of previous stages. 

It’s all about the quantum of the settlement. The accurate measurement of pay 
undervaluation based on data and research collected while progressing the claim is 
considerably greater than the Ministry of Health and Te Whatu Ora budgeted estimate set at 
the beginning of the process. 

It’s not the fault of employers, unions and care workers who participated in a robust 
measurement process that the Ministry of Health and Te Whatu Ora lowballed their 

Te Whatu Ora has now called for a review of the valuation methodology used by the unions 
and employers. The late demand for a review of the process is opposed by all parties to the 

It’s a strange intervention because not only is Te Whatu Ora not a party to the claim, its ad 
hoc review deviates from the Public Service Commission policy and the legal requirements 
for progressing the claim. The agency has no standing or right to hold the whole process up 
but remains a stick-in-the-mud. 

There are probably a couple of tactics at play here. Either the review is a classic public 
service feint to delay proceedings or it’s an attempt to gerrymander a narrower pay gap 
valuation to fit within their budget.

Either way Te Whatu Ora is not building much of a fan club in stalling the claim’s path to 

Time is running out. The claim was supposed to be completed before the election and the 
clock is ticking because the Care and Support Workers legislation protecting their pay rates 
expires at the end of this year. 

When Dr Reti is sworn in, he will have a long list of crises to deal with in the health system, 
but dealing with this claim must be within his top 5 for an immediate briefing and his 

Settling this claim is important. In aged care, society relies on these women to care for our 
parents, our grandparents and ultimately ourselves. The work is hard, confronting and often 
stressful. Despite what the pay rates indicate, it is not unskilled work, and it is work that 
many of us would struggle to do. 

The employers and unions are ready to bargain for the benefit of these workers. 
With time ticking, Dr Reti needs to prescribe a strong dose of government leadership.

Katherine Rich
23 October 2023

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